Limousine Worldwide customer SUpport
in New York
We pride ourselves on providing a superior customer experience. From the initial reservation to the final drop-off destination, our staff employs a "whatever it takes" attitude to ensure 100% customer satisfaction. Our office is open to assist in any way possible 24-hours a day, 7 days a week, and 365 days a year.
Our customer support section was designed with your needs in mind. Chances are that you will find an answer to your question here.
FAQ
Where do I meet my Driver at the Airport?
There are two options for meeting your driver at the airport (specified at the time of reservation):
1. Meet & Greet Airport Pick-up: Our chauffeur will park his vehicle and meet you inside of the airport terminal. He will be holding a personalized name sign so that he is easily identifiable
- Domestic Flights - Passengers will meet the chauffeur inside the terminal in the baggage claim area.
- International Flights - Passengers will meet the chauffeur inside the terminal outside of customs.
Please note: Clients have the option of selecting either meet and greet or curbside at any airport with the exception of JFK where we only offer meet and greet pick up. Additionally, due to the current construction at LGA, pick ups at terminal B will be curbside until further notice.
2. Express Airport Pick-up: The chauffeur will pick you up outside the terminal instead of parking and meeting you inside. This is done primarily at terminals where there is no parking. Express pickups are perfect for clients who prefer a quicker exit from the airport and by avoiding parking fees, is more cost effective. The proper procedure for an express pick-up is as follows:
When you have secured your luggage and are ready to be picked up please call the office (800) 605-1838 and inform the dispatcher of your terminal number or airport location (door number/area number).
Our dispatcher will then notify the chauffeur, who will be waiting in the limousine holding lot, to pull up to a terminal door or passenger pickup area. Our dispatcher will inform you of the type of vehicle to assist you with identifying it as it arrives at the terminal. The chauffeur will also have a personalized name sign in the window and his hazard lights on.
Are your drivers always on time? What if the driver is delayed?
Our drivers are always dispatched more than two hours ahead of pick-up time and they are at your location 15 minutes prior to your booking time. Even with the help of traffic monitoring, GPS trackers and travel guidance, unexpected delays may occur in rare instances. We make sure we call our clients at least 15 minutes or more prior to the actual pick up time and update them on the driver's status.
Where Should I meet my driver? At a Cruise Terminal or Pier?
Due to high security at the Piers, vehicles are no longer allowed to park and pick up passengers there. Once you depart the ship, please proceed, with your luggage, to the ground level and call our office. Our dispatcher will then notify the driver and he will meet you at the pick-up area. This process can take anywhere from 15-30 minutes. To expedite the process please let us know the correct Pier & Dock number.
What time should I leave my home/office to catch my flight?
We always recommend that you are at the Airport at least 1.5 hours before your domestic flight departure time and at least 2.5 to 3 hours before your International flight departure time. We recommend a time of pickup keeping this in mind along with traffic patterns and expected weather. We do not take responsibility for a booking time since that is left to the client's discretion, but we will always suggest an accurate time based on our knowledge.
Which Areas do you service?
NJ, NY, PA, CT, CA and all major cities in U.S.A. and worldwide. We can provide luxury transportation service to and from any major airports around the globe. Such as Newark Liberty International Airport (EWR), La Guardia Airport (LGA), and John F. Kennedy International Airport (JFK), Los Angeles International (LAX), Boston Logan (BOS), Baltimore (BWI), Washington DC (IAD), Las Vegas (LAS), San Francisco (SFO), London Heathrow (LHR), London Gatwick (LGW) and many more. For International car bookings, please book at least 72 hours in advance.
How far in advance do I need to make a reservation?
Although we can cover last minute rides, at least 6 hours in advance notice is preferable for 4 passenger sedan; and 48-72 hours advance notice for vehicles larger than 7 passengers.
What Kind of vehicles do you offer?
Lincoln Luxury Sedan, Chevy Suburban SUV, 10-14 Passenger Sprinter Van, S-Class Mercedes Premium Luxury Sedan, 6-10 passenger Stretch Limousine, 24-36 passenger Mini Coach, & 56 passenger BUS.
Are you closed on any major holidays?
No, we are open 24 hours a day, 7 days a week, and 365 days a year.
What is the standard gratuity (TIP) you charge on every ride?
We charge 15% gratuity for every ride.
How do I cancel or change a reservation?
Cancellations and changes are accepted by phone only. To view our cancellation policies please view our terms and conditions.
What is the STF fee?
It is the Service Transfer Fee (Fuel Charge) that we charge for all the rides.
Do I have to pay the gratuity at the time of travel?
No. Our billing department charges the whole trip along with gratuity at the office. So you do not have to pay anything to the driver.
Do you provide child seats in your vehicles?
Yes. We provide car seats for infants, toddlers and booster seats for $20.00 additional charge per seat.
Do you have a lost and found department?
Yes, all lost items are brought to our main office at the end of a driver's shift and we attempt to contact the passenger to arrange the return. The item can be returned at the next upcoming trip or it can be shipped to the passenger. The passenger will be responsible for a $30 charge for handling plus the shipping charges.
For an hourly trip, is there a minimum number of hours the vehicle must be rented?
The hourly minimum for sedans and SUVs is 2 hours. For our 10-14 passenger Sprinter VAN, the minimum is 3 hours. For our s-class Mercedes, 6 passenger stretch, 10 passenger stretch, and all our busses, the minimum is 4 hours. Any vehicles that are rented for prom to accommodate over 6 passengers have an 8 hour minimum.
Do you charge parking fees?
If a client requests Meet & Greet service at Airport, the driver will park his car in the short term parking and meet the client inside the Airport with his/her name sign. The fees for meet and greet and parking can vary from $15 to $45 depending on the city.
Is there any charge for an additional stop?
Yes, we charge $15 for a stop within the same vicinity as pick up or drop off location, $25 for a stop further from the way and $35 (and up) for a stop that is out of the way. Tip & Tax not included.
What do I do if I do not see my driver?
If for any reason you do not see your chauffeur, simply contact our office at (800) 605-1838. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.
Do you offer shared rides?
A shared ride is when a passenger wants to split the cost of a ride with someone who wants to be picked up within the same area. Check availability of shared ride at the time of booking.
Can I make a reservation without an account?
Yes, you can! Having an account is not obligatory. However, every time you book a future reservation you will save time since you will not be asked for all of your contact information again.
Will I be charged if I cancel my existing reservation?
We have a 24 hour cancellation policy. To avoid cancellation charges, you must cancel your reservation 24 hours before the scheduled pick up time for sedan and SUV rides, and 72 hours for all other vehicles.
Do I get a payment receipt after the trip? Will the driver provide me with one?
Yes, a payment receipt will be sent to you via email from our Accounts department within 2 days of the trip completion. The driver will NOT provide any receipt.
If I book my reservation well in advance, do you still need my credit card info?
Our system does not accept reservations without a valid credit card number. We use the card to secure the ride in advance.
Will I be charged exactly what I was quoted?
Yes, unless there is any wait time or extra stop or you change the pickup address of the destination. We have no hidden fees!
Are the billing transaction dates different from the travel dates?
Yes, billing is done 1-2 days before (new customers) or after your travel date (returning customers).
What credit cards do you accept?
We accept all major credit cards including Master, Visa, American Express, Discover, and Diners Club.
Do you offer direct billing?
Direct bill can be set up for corporate clients, depending on their account activity.
Do you track my flight?
Yes, we track all flights and will dispatch the driver accordingly.